Return and Credit Policy

General Information:

All Office Supply product(s) being returned must have an approved Return Authorization # (RA#). Any Product(s) returned without the Return Authorization number clearly written on the shipping box or shipping label will be refused, and credit will be denied.

To ensure that your return is promptly and efficiently handled please follow these steps:

·         Call or email our customer service team at Xerographic Supply of WI 262-547-3700 or admin@xerosupply.com to obtain your RA# (Return Authorization number) within 15 days of receipt of item(s).

·         Have your original Invoice number, (same as the order number from the packing slip), date of purchase, part number and the quantity of the product you need to return.

·         Please indicate if you wish to exchange or receive credit.

·         When returning products(s) to Xerographic Supply of WI, the product(s) must:

1. Be in the unopened manufacturer’s sealed box or bag.

2. Not have any writing on the product(s), box or bag.

·         If return product(s) do not meet these manufacturer’s conditions, the products(s) will be returned to you and credit will be denied.

Shipping choices:

·         For out of the area customers with returns, please return merchandize to:

                                    Xerographic Supply of WI

                                    Returns Department RA#_______

                                    406 Travis Lane Suite 48

                                    Waukesha WI  53188

·         For local area customers, Xerographic Supply of WI driver will obtain your return packaging with in 2-5 days of your call.

·         Rejection of shipment for defective product or miss-shipments, please contact our Customer Service Department 262-547-3700 immediately.

Warranty products:

All office supply products under Manufacture Warranty sold by Xerographic Supply of WI must have an approved Return Authorization # (RA#) obtained from our Customer Service at 262-547-3700 or email address admin@xerosupply.com with in 30 days of the Invoice. (Items under exception: Premier brand toner is 1-year warranty, any consumable Xerox supplies please call Xerox returns directly 800-835-6100.) If product defect falls after the 30 days of invoice, customer must contact manufacture for claim.

Special Orders:

Manufacturer Direct items and custom imprinted items, made or specific to your requirements (includes furniture), are NOT returnable and credit will be denied.

Rev... Effective 11-12-07